Texts | ID | Description | Value |
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1 | Classic Inclusion | NOTE: This process leverages Network Wide Inclusion. In addition, any controllers added to the Alarm.com GATEWAY will have network information replicated over to them.
1. Using Mobiletech
a. Install the MobileTech App (if not already done) and select the customer of interest.
b. Move all Z-Wave devices to their final location on the property.
c. Navigate to the Equipment List page.
d. Select emPower Management.
e. Select Add Z-Wave Devices
f. Wait for the bolded message: Checking for new devices on the network
g. Trigger a device to add it to the network.
h. When a device is added successfully, it will show up on this screen following a 30 second delay.
i. Continue triggering devices. You may add many devices to the network without reentering Add Mode.
2. Using the Dealer Website
a. Navigate to the Equipment page.
b. Click the emPower Devices tab.
c. Open the Advanced Z-Wave Commands menu below the Equipment List.
d. Click Add Z-Wave Devices.
e. Wait for the bolded message: Checking for new devices on the network.
f. Trigger a device to add it to the network.
g. When a device is added successfully, it will show up on this screen following a 30 second delay.
h. Continue triggering devices. You may add many devices to the network without reentering Add Mode. | 2 | Classic Exclusion | 1. Using Mobiletech
a. Install the MobileTech App (if not already done) and select the customer of interest.
b. Move all Z-Wave devices you plan to remove close to the Alarm.com GATEWAY.
c. Navigate to the Equipment List page.
d. Select emPower Management.
e. Select Remove Z-Wave Devices
f. Wait for the bolded message: Checking for removed devices on the network
g. Trigger a device to remove it from the network.
h. When a device is removed successfully and its network information is erased, it will show up on this screen following a 30 second delay.
i. Continue triggering devices. You may remove many devices to the network without reentering Remove Mode.
2. Using the Dealer Website
a. Move all Z-Wave devices you plan to remove close to the Alarm.com GATEWAY.
b. Navigate to the Equipment page.
c. Click the emPower Devices tab.
d. Open the Advanced Z-Wave Commands menu below the Equipment List.
e. Click Remove Z-Wave Devices.
f. Wait for the bolded message: Checking for removed devices on the network.
g. Trigger a device to remove it from the network.
h. When a device is removed successfully and its network information is erased, it will show up on this screen following a 30 second delay.
i. Continue triggering devices. You may remove many devices to the network without reentering Remove Mode. | 4 | Wake-Up Procedure | Support for the Wake Up command class is enabled using Alarm.com’s rules engine. This requires a series of rules pushed from the cloud when Alarm.com detects that a Wake Up device has been added to the Alarm.com Module.
For this reason Wake Up notifications will only be handled properly by the Alarm.com module after any locally added Wake Up devices have been reported to the backend. This can take up to 15 minutes, but can be accelerated by using Remote Add or by requesting a Z-Wave Equipment List from the Alarm.com backend. | 5 | Factory Reset Procedure | 2.6 Reset Alarm.com Z-WAVE DEVICE to default state
This process will clear all nodes from the Alarm.com Z-WAVE DEVICE’s network, change the Alarm.com ZWAVE DEVICE’s home ID, and reset all Z-Wave settings to their default values. To perform a Z-Wave reset,
follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Expand the “Advanced Z-Wave Commands” box.
5. Click the “Remove All Z-Wave Devices” button.
6. Allow 3 minutes for the associated commands to go through and for the Z-WAVE DEVICE to act
on them. | 3 | Controller Learn Mode | 2.7 Learning the Alarm.com Z-WAVE DEVICE into another Z-Wave network
To learn the Alarm.com Z-WAVE DEVICE into another Z-Wave network, follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. If there are any nodes currently in the Alarm.com Z-WAVE DEVICE’s network, remove them by
following the instructions at Removing devices from the Alarm.com Z-WAVE DEVICE’s Z-Wave
network.
5. Put the primary Z-Wave controller in add mode.
6. Click the “Replicate Z-Wave Controller” button. The DSK will be displayed with the first five digits
bolded.
7. When the Alarm.com Z-WAVE DEVICE learns into another network successfully, that network’s
information will show up on the screen. This information may be delayed up to two minutes as
the Alarm.com Z-WAVE DEVICE queries the nodes. | 8 | Where to find S2 DSK on product | 2.2.1 No Security, S0 Security, and S2 Unauthenticated Security
To add a device to the network using no security, S0 security, or S2 unauthenticated security, follow these
steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Click “Add Z-Wave Devices.”
5. Wait for the bolded message “Checking for new devices on the network.” The Alarm.com Z-Wave
Device’s DSK is also displayed with the first five digits bolded.
6. Trigger a device to add it to the network.
7. When a device is added successfully, it will show up on this screen following a 30 second delay.
8. Continue triggering devices. You may add many devices to the network without reentering Add
Mode.5
2.2.2 S2 Authenticated and Access Security
2.2.2.1 Adding Devices Without Client-Side Authentication
Adding a device to the network using the S2 Security Command Class with either authenticated or access
security requires that the device’s DSK (Device Specific Key) is pre-cached in the Alarm.com system. To do
this, follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Expand the “Advanced Z-Wave Commands” box.
5. Click “View Device Keys.”
6. Enter a name for the new node and the first 15 characters of the device’s DSK in the table. To add
more devices, click “Add Device.”
7. Click “Save” when all keys have been added.
8. Continue to add the device as described in No Security, S0 Security, and S2 Unauthenticated
Security
2.2.2.2 Adding Devices with Client-Side Authentication
To add a device to the network with Client-Side Authentication (CSA), follow these steps:
1. Add the device as described in No Security, S0 Security, and S2 Unauthenticated Security.
2. When the device requests CSA, a popup will appear on the screen asking if you would like to
continue with CSA. Click “Continue.”
3. Enter the ten large digits displayed on the screen at the device.
4. CSA will finish executing automatically. Click “Save and Exit” once all nodes have been added. | 24 | Controller Classic Exclusion | 2.3 Removing devices from the Alarm.com Z-WAVE DEVICE’s Z-Wave network
2.3.1 Removing Communicating Devices
This process leverages Network Wide Exclusion. For SmartStart devices, it is recommended to remove the
node from the Provisioning List before removing it from the network, otherwise it may be added back to
the network using SmartStart. See Access and edit the Alarm.com device’s SmartStart and S2 provisioning
list to remove the node from the Provisioning List. To remove devices from the network, follow these
steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Click “Delete Z-Wave Devices.”
5. Wait for the bolded message “Checking for deleted devices on the network.”
6. Trigger a device to remove it from the network.
7. When a device is deleted successfully and its network information is erased, it will show up on
this screen following a 30 second delay.
8. Continue triggering devices. You may delete many devices to the network without reentering
Delete Mode.
2.3.2 Removing Failed Devices
This process will remove a device from the network which is not communicating with the network
anymore. To remove a non-communicating device, follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.6
4. Ensure that the device you wish to remove is not communicating with the panel. This may be
done by powering down the device or moving it far out of range of the Z-Wave network.
5. In the table of Z-Wave devices click on “Delete Device” for the device you wish to remove.
6. Wait one minute. You should get confirmation of the device’s deletion in the customer’s event
history at https://alarmadmin.alarm.com/Support/ZWaveEvents.aspx.
7. If you click the “Get Equipment List” button, wait, and refresh the page, the node should be
removed from the table. | 10 | Controller Replication | 2.7 Learning the Alarm.com Z-WAVE DEVICE into another Z-Wave network
To learn the Alarm.com Z-WAVE DEVICE into another Z-Wave network, follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. If there are any nodes currently in the Alarm.com Z-WAVE DEVICE’s network, remove them by
following the instructions at Removing devices from the Alarm.com Z-WAVE DEVICE’s Z-Wave
network.
5. Put the primary Z-Wave controller in add mode.
6. Click the “Replicate Z-Wave Controller” button. The DSK will be displayed with the first five digits
bolded.
7. When the Alarm.com Z-WAVE DEVICE learns into another network successfully, that network’s
information will show up on the screen. This information may be delayed up to two minutes as
the Alarm.com Z-WAVE DEVICE queries the nodes. | 11 | Controller SmartStart Inclusion | 2.1 Adding devices to the Alarm.com Z-Wave device’s network using SmartStart
To add a device to the Alarm.com device using SmartStart both devices must support SmartStart. To
complete this process go through the following steps:
Option 1: Alarm.com Partner Portal
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Scroll down to the header “Manage Z-Wave S2 Device Keys” and then click the “View Device
Keys” button underneath. Alternatively, you can go directly to the URL
https://alarmadmin.alarm.com/Support/ManageDeviceKeys.aspx
5. Click “Add Device Key”
6. You have two options for adding info for the device you want to add:
a. Input the full DSK of the device you want to add, and optionally name it.
b. Click the “USB Barcode Scanner” button, then use a standard USB barcode scanner to
scan the SmartStart QR code of the device. You may also paste in the text from a QR
code.4
7. Optional: Add a device name
8. Click the “Save” button
9. Power up the new device in range of the Alarm.com device. It will automatically be added to the
Alarm.com device’s network, and will show up on the emPower equipment page at
https://alarmadmin.alarm.com/Support/DeviceAutomation.aspx
Option 2: Alarm.com MobileTech App
1. Download the Alarm.com MobileTech app from the app store on your device, then log in using
your Partner Portal credentials.
2. Select a customer
3. Tap on the “Equipment” button
4. Tap the “Z-Wave Devices” header
5. Expand the “Z-Wave Actions” drawer at the top of the screen
6. Tap the “Manage Device Keys” button
7. Expand the “Add a Device Key” section
8. Optional: Add a device name
9. Enter the full DSK of the device, or alternatively tap the barcode icon at the right hand side of the
input field to scan the QR code of the SmartStart device you want to add
10. Click the blue “Add” button
11. Power up the new device in range of the Alarm.com device. It will automatically be added to the
Alarm.com device’s network, and will show up on the emPower equipment page at
https://alarmadmin.alarm.com/Support/DeviceAutomation.aspx | 23 | Controller Classic Inclusion | 2.2 Adding devices to the Alarm.com Z-WAVE DEVICE’s Z-Wave Network
This process leverages Network Wide Inclusion. In addition, any controllers added to the Alarm.com ZWAVE DEVICE will have network information replicated over to them.
2.2.1 No Security, S0 Security, and S2 Unauthenticated Security
To add a device to the network using no security, S0 security, or S2 unauthenticated security, follow these
steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Click “Add Z-Wave Devices.”
5. Wait for the bolded message “Checking for new devices on the network.” The Alarm.com Z-Wave
Device’s DSK is also displayed with the first five digits bolded.
6. Trigger a device to add it to the network.
7. When a device is added successfully, it will show up on this screen following a 30 second delay.
8. Continue triggering devices. You may add many devices to the network without reentering Add
Mode.5
2.2.2 S2 Authenticated and Access Security
2.2.2.1 Adding Devices Without Client-Side Authentication
Adding a device to the network using the S2 Security Command Class with either authenticated or access
security requires that the device’s DSK (Device Specific Key) is pre-cached in the Alarm.com system. To do
this, follow these steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Expand the “Advanced Z-Wave Commands” box.
5. Click “View Device Keys.”
6. Enter a name for the new node and the first 15 characters of the device’s DSK in the table. To add
more devices, click “Add Device.”
7. Click “Save” when all keys have been added.
8. Continue to add the device as described in No Security, S0 Security, and S2 Unauthenticated
Security
2.2.2.2 Adding Devices with Client-Side Authentication
To add a device to the network with Client-Side Authentication (CSA), follow these steps:
1. Add the device as described in No Security, S0 Security, and S2 Unauthenticated Security.
2. When the device requests CSA, a popup will appear on the screen asking if you would like to
continue with CSA. Click “Continue.”
3. Enter the ten large digits displayed on the screen at the device.
4. CSA will finish executing automatically. Click “Save and Exit” once all nodes have been added. | 25 | Controller Provisioning List | 2.4 Access and edit the Alarm.com device’s SmartStart and S2 provisioning list
Customers can see SmartStart and S2 devices that are primed for inclusion by doing the following steps:
1. Log into the Partner Portal at https://alarmadmin.alarm.com/default.aspx and select a customer.
2. Navigate to the “Equipment” page.
3. Click the “emPower Devices” tab.
4. Scroll down to the header “Manage Z-Wave S2 Device Keys” and then click the “View Device
Keys” button underneath. Alternatively, you can go directly to the URL
https://alarmadmin.alarm.com/Support/ManageDeviceKeys.aspx
From that page it’s possible to either “Edit” or “Delete” keys by clicking the relevant links to the right
of devices. |
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