| Texts | | ID | Description | Value |
|---|
| 24 | Controller Exclusion | • To put the Hub in Remove Mode, press and
hold the Enrollment button ( ) for five seconds
until the Status Light flashes orange slowly and
the Hub beeps twice.
• To put your Z-Wave device into Remove Mode,
follow the instructions that came with the device.
For many Z-Wave devices the same button is used
for adding and removing.
• When successfully removing a device, the Hub
will beep for one second, and the Hub’s Status
Light will stay solid orange for 120 seconds.
• After a device is removed, the Hub automatically
exits Remove Mode.
• To add the device to the Hub, return to the
beginning of Step 2 above.
• To exit Remove Mode, press and quickly release
the Enrollment button ( ). Alternatively, the
Hub will exit automatically after 120 seconds
of inactivity. | | 23 | Controller Inclusion | If your Z-Wave devices have ever been used
previously, first see the Removing Z-Wave
Devices section on the next page.
• For best results, bring the Hub into the room
where your Z-Wave device is installed. The Hub
does not have to be connected to Ethernet during
this time. Plug in the device to power and wait
until the Status Light stays solid white or continues
to flash white before proceeding.
• To put the Hub in Add Mode, press the Enrollment
button once ( ). The Status Light will start
flashing green slowly and the Hub will beep once.
• To put your Z-Wave device into Add Mode, follow
the instructions that came with the device. Most
devices have a Z-Wave action button.
• When the device and the Hub begin to
communicate, the Hub’s Status Light will flash
quickly. If adding is successful, the Hub will beep
for one second, and the Status Light will stay solid
green for 120 seconds.
• After a device is added, the Hub automatically
exits Add Mode. To add another device with the
Hub, place the Hub in Add Mode again and
follow the steps above.
• If adding is unsuccessful, follow the steps on
the next page to remove the device, and then
try adding it again.
• To exit Add Mode, press and quickly release the
Enrollment button ( ). Alternatively, the Hub will
exit automatically after 120 seconds of inactivity. | | 3 | Learn Mode (adding another controller) | 2.4 Learning the Alarm.com Hub into another Z-Wave network
1. Learning in the Alarm.com Hub using the Dealer Site
a. Log in to the Alarm.com Dealer Site
b. Select the customer whose node you wish to remove
c. Navigate to the page to allow sending generic commands. This can be found in the AirFX Remote Toolkit.
d. Place a controller on the existing network into add mode
e. Send the specific generic command to the Hub, once received it will cause the Alarm.com Hub to learn into the existing Z-Wave network and will allow it to cause all relevant network information to be copied over from the controller that was put into add mode. | | 5 | Factory Reset | Use this procedure only in the event that the network primary controller is missing or otherwise inoperable.
This resets the Hub to its factory settings.
CAUTION: Factory Resetting erases all
devices and settings.
NOTE: The command to enable or disable
Factory Resetting can be sent from the
Alarm.com Dealer Website’s AirFX Toolkit.
Factory Resetting is only available during
the first 120 seconds after initially powering
on the Hub.
• After entering Advanced Mode, press and hold the
Enrollment button ( ) for 10 seconds. When the
reset process has begun, the Status Light will blink
orange slowly and the Hub will beep five times.
• To cancel Factory Resetting, you must
immediately press and release the Enrollment
button ( ). This feature is only available
during the first five seconds after Factory
Resetting has begun.
• When Factory Resetting is complete, the Status
Light will shine solid orange for 10 seconds.
• Next, contact Alarm.com Customer Support to
reinitialize the Hub. | | 4 | Device Wake-Up | Support for the Wake Up command class is enabled using Alarm.com’s rules engine. This requires a series of rules pushed from the cloud when Alarm.com detects that a Wake Up device has been added to the Alarm.com Module.
For this reason Wake Up notifications will only be handled properly by the Alarm.com module after any locally added Wake Up devices have been reported to the backend. This can take up to 15 minutes, but can be accelerated by using Remote Add or by requesting a Z-Wave Equipment List from the Alarm.com backend. |
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